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ServiceM8 payment follow ups vs an AI employee you text
Free plan, no card needed. Set up in 2 minutes with Xero or QuickBooks.
ServiceM8's Automation add-on can send scheduled payment follow ups by email or SMS. Churnproof works alongside ServiceM8 and your accounting software as an employee: it chases overdue invoices, understands what customers reply, answers questions about the job, and keeps you posted by text.
| ServiceM8 payment follow up | Churnproof | |
|---|---|---|
| How you manage it | Automation settings in ServiceM8 | Text your employee, like a staff member |
| Channels | Email and SMS templates | SMS from your own Australian number, plus email |
| Reads customer replies | Replies come back to you | Yes, and answers them |
| Answers "what's this for?" | You answer | Yes, from the ServiceM8 job notes |
| Promises to pay and part payments | You track them | Logged and followed up for you |
| Cost | Part of ServiceM8 add-ons | Low monthly price, free plan to try |
Based on publicly available information as at November 2026. Check each provider's site for current details.
Use both together
Connect ServiceM8 to Churnproof and your employee knows the job behind every invoice: the address, what was asked for and the work done. Customers recognise the bill, and questions get answered straight away.
When scheduled follow ups are enough
If customers usually pay after a reminder, ServiceM8's follow ups may be all you need. When replies start needing a person, Churnproof handles them and texts you.
Questions people ask
- Does Churnproof replace ServiceM8?
- No. Keep running jobs in ServiceM8. Churnproof reads job details to make its follow ups smarter, and gets invoices and payments from Xero or QuickBooks.
- Should I turn off ServiceM8 payment follow ups?
- Most people do, so customers get one clear conversation instead of two sets of messages.
Stop chasing. Start getting paid.
Connect Xero or QuickBooks, name your employee and let them get on with it. Start free on one invoice. Paid plans from $19 a month.
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