Help

    Quick answers. Still stuck? Email support@churnproof.ai.

    Common questions

    How do I get started?
    Sign up, connect Xero or QuickBooks (and ServiceM8 if you use it), name your employee, choose a tone and add your mobile number. Your employee will text you to say hello.
    How do I give my employee instructions?
    Just text it, the same way you'd text a staff member. For example "leave Dave till the 30th", "go firmer with Acme" or "who owes me the most?"
    How do I approve messages by text?
    When your employee asks for approval, reply YES to approve, NO to skip, numbers to pick which ones, or ALL to approve everything listed.
    How do I pause a customer?
    Text your employee "pause [customer]", or pause them in the app. They won't be contacted until you say so.
    When will customers be contacted?
    Business days between 8am and 7pm, never on public holidays, and never more than once every three days.
    What if I run out of SMS?
    Top up in the app. Each pack is 250 SMS for $15 plus GST and never expires.
    How do I cancel?
    Cancel any time from the billing page in the app. There's no lock in.
    How do I manage clients or several businesses?
    Turn on Manage multiple accounts in Settings. Then add accounts yourself, or share your sign up link. Switch between them from the account switcher at the top of the menu.
    Who pays for an account I manage?
    You choose per account: put the plan on your own bill, or let the owner choose and pay for their own plan.
    How do I contact support?
    Email support@churnproof.ai or use the chat on this site.

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