Security and privacy, in plain English
You're trusting us with your customers. Here's exactly how we look after them.
What we store
Your account details, the invoices, contacts and payments we read from Xero or QuickBooks, job details from ServiceM8 if you connect it, the messages your employee sends and receives, and the notes and instructions you give it. We need these to do the job.
Your software connections
Each business connects its own Xero, QuickBooks or ServiceM8 account and approves access there. Churnproof only reads from them. Connection tokens are stored encrypted. You can disconnect at any time from Churnproof or from the software itself.
Who can see your data
Only people in your business that you add, and a small number of our staff when needed to support you. Data is separated per business, so one business can never see another's.
Safety rules your employee can't break
The rules are enforced by the system, not left to the AI. Customers are only contacted on business days between 8am and 7pm, never on public holidays, never more than once every three days, and SMS can be stopped by replying STOP. Changes to bank details or contacts made by text need your OK first.
AI and your data
Your employee uses AI models to read replies and write messages. Your data is used to provide the service to you and isn't sold.
Australian privacy law
We handle personal information in line with the Privacy Act 1988 and the Australian Privacy Principles. See our privacy policy for the details.
Questions or concerns
Email support@churnproof.ai and a real person will get back to you.
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