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Churn Risk Assessment
Based on analysis of 847 customer interactions across 12 channels, several critical patterns indicate elevated churn probability in the enterprise segment.
Top Churn Drivers
Onboarding Friction
42% of new users abandon setup
Feature Gap: Reporting
Enterprise clients requesting advanced analytics
Response Time SLA
Average resolution exceeds target by 3.2hrs
Warning signals:
Declining NPS trend (-12pts), support ticket volume up 34%, feature adoption rate below threshold for 3 consecutive months
Immediate Actions
Launch guided onboarding flow for enterprise accounts
Prioritise advanced reporting module in Q2 roadmap
Implement automated SLA breach escalation workflow
Churn Risk Score
Opportunity Score
How it works
Connect
Link your support desk, CRM or upload CSVs. Takes under 2 minutes.
Analyse
Churnproof AI reads every feedback item and surfaces churn drivers, risks and opportunities.
Act
Get a prioritised roadmap and real-time alerts so your team fixes what matters most.
Product Features
Churn Drivers
Tells you what you need to fix and release this month, to stop churn next month. Churnproof analyses patterns across every feedback channel to surface the root causes behind customer churn, ranked by impact so your team knows exactly where to focus.
Feature Requests
Eliminate noise, highlight actual opportunities worth pursuing. Instead of wading through hundreds of scattered requests, Churnproof clusters and ranks them by churn impact and revenue potential so you build what matters.
Churnproof Roadmap
Live roadmap to churnproof your business, prioritised by what's most important to reduce customer churn. Unlike static spreadsheets, this roadmap updates automatically as new feedback flows in, keeping your priorities aligned with real customer needs.
Release Impact
Released something? Churnproof tracks your release notes and shows the impact they've had on sentiment, tickets and churn risk. Close the loop between what you ship and what customers actually experience.
Early Risk Radar
Notifies you in real-time of an emerging issue likely to cause churn. Catch problems before they snowball — Churnproof monitors feedback velocity and sentiment shifts to alert your team the moment a new risk appears.
Solutions > Problems
A co-pilot for your team, going beyond understanding customer problems to discovering the right solutions. Churnproof suggests proven approaches so you spend less time debating fixes and more time shipping them.
Integrations
Point-and-click to connect your account with the likes of Salesforce Service Desk, Zendesk, Hubspot, Zoho Desk and many more for a plug-and-play experience. No engineering time required — connect in minutes and start analysing immediately.
Revenue Impact
Churnproof connects to your CRMs to figure out the revenue value of the churn and the opportunities to help you better prioritise what to do next. Tie every insight back to real revenue so your business case writes itself.
Seen This Before
Churnproof is building a library of churn drivers and solutions, giving you tried and tested solutions so you're not guessing how to stop the churn. Learn from patterns across the industry, not just your own data.
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